San Dieguito Water District is Upgrading its Utility Billing System and Online Payment Portal on December 4th!
All customers will receive a postcard in the mail explaining how to read the new water bills and what you need to know about the upgrade. For more information, please click here.
The Online Payment Portal will be unavailable November 22nd through December 4th. The District cannot accept payments online or in person during this time. Customers with outstanding balances on their accounts will not be considered delinquent. Please visit the updated Online Payment Portal after December 4th to register your new 12-digit water account number and make a one-time payment or re-enroll with your Auto Pay credit card. Customers who are set up on Auto Pay through checking accounts will not be affected by the upgrade.
Check out SDWD's Video:
Alert! Be Aware of Potential Scam Artists
Incidents of customers receiving phone calls demanding payment for water bills have come to our attention. Please be aware that SDWD does not call customers and demand payment over the phone by asking for a credit card number. Additionally, SDWD employees will not request to enter your home for any reason. Should this happen, contact the Sheriff's Department immediately.
Some customers have received sales calls for water filtration systems with the claim that we have some of the worst water in the nation. Our water meets or exceeds all federally regulated guidelines for water quality. For more information on water quality please visit our Maintenance and Operations page.
General District Information
The San Dieguito Water District provides potable (drinking) and recycled water to over 38,000 citizens in the communities of Leucadia, Old Encinitas, Cardiff, and portions of New Encinitas. The remainder of the City is served by the Olivenhain Municipal Water District. The San Dieguito Water District is a subsidiary district of the City of Encinitas. The City Council also serves as the Board of Directors of the District.
For potable water, the District receives local runoff water from Lake Hodges and imported raw water from the San Diego County Water Authority. Both sources are treated at the R.E. Badger Filtration Plant located in Rancho Santa Fe. The plant is jointly owned with the Santa Fe Irrigation District. Treated water from the San Diego Water Authority can also be delivered directly to the District.
Recycled water became available within the District in August of 2000. The source of the recycled water is tertiary treated wastewater from the San Elijo Water Reclamation Facility located off of Manchester Avenue, just west of Interstate 5. Currently recycled water is used for the Encinitas Ranch Golf Course, landscaped traffic medians, homeowner association common areas, and parks.
The District consists of the following divisions:
Customer Service and Billing
Is responsible for the timely and accurate billing of over 11,600 service connections in the District, while providing exceptional customer service to each and every one of our customers.
Administers education, outreach, and incentive programs for our customers to help the District reduce water consumption in an effort to meet the statewide goal of a 20% reduction in consumption by the year 2020.
Engineering and Planning
Is responsible for administering new water development projects, capital improvement projects, and the recycled water program.
Maintenance and Operations
Is responsible for the ongoing maintenance and emergency repairs of all aspects of the water distribution system.
Administration and Finance
Is responsible for the general administration, financial management, and support of the day-to-day operations of the District.
The Real Value of Water
The San Dieguito Water District is committed to delivering safe and reliable water to our customers. By partnering with the Santa Fe Irrigation District on the R.E. Badger Water Filtration Plant, we are able to blend our local water supply from Lake Hodges with imported water from the San Diego County Water Authority, keeping our supply reliability high and our costs low. District customers pay less than a penny for a gallon of water! For a quick overview of how the San Diego County Water Authority keeps the regional supply flowing, watch their video on the value of water:
SDWD Celebrates 90 Years of Service!
On March 18th, 2012, the San Dieguito Water District celebrated 90 years of service to our customers. To commemorate the event, the District created a newsletter and movie detailing the historical evolution of not only the San Dieguito Water District, but the community we proudly serve – the coastal portion of Encinitas.