Registered customers will be able to:

• View general account information and current balance.
• Make one-time payments by check or credit card.
• Establish automatic recurring payments for future bills with a checking account or credit card.
• View consumption history and information.
• View billing history and a copy of your last bill.
• Update your mailing address and phone number.

Ready to get started? 

We offer our customers a variety of options to pay their water bills, including:

• Online: Visit our Online Payment Portal to make a one-time payment or to establish automatic recurring payments with a checking account or credit card. Credit card transactions will be subject to a minimum $2.50 and up to 3.95% transaction fee, effective 7/1/24.
• By phone: Pay using credit card (Visa, Mastercard, American Express or Discover; subject to 3.95% transaction fees effective 7/1/24) ) or  free e-check by calling 877-763-9829.
• Secure drop box (checks only): Located outside of our offices, available 24/7.
• By mail: Pay via check using the return envelope provided with your water bill.
• In-person: All forms of payment are accepted at our office at 160 Calle Magdalena during our business hours.

*District field or service personnel are not authorized to receive payments for water bills.

I want to:

• Start/Stop Service
• Request a Leak Adjustment
• Request a Payment Arrangement 
• Report Water Waste

Information:

• Explanation of Charges
• Latest Water Quality Report
• Current Water Rates
• SDWD Service Map
• Administrative Code
• Discontinuation of Service Policy
• Lead and Copper Service Line Verification

If you have questions about your bill, please email WaterBill@sdwd.org or call (760) 633-2658 during our business hours. Be sure to have your account number available.

Billing Cycle: The District bills potable (drinking) water customers on a bi-monthly basis (every two months) and are due and payable upon presentation. They are considered delinquent 18 calendar days after the bill date.  Recycled water and construction customers are billed on a monthly basis.

Paperless Billing: Register your account through our Online Payment Portal and update your Bill Delivery Preferences. Please review instructions on registering for your online account.

Disputing Your Bill: If you think your bill is incorrect or to dispute any services or charges on a bill, you must contact our office in writing with the nature of your concern within five days of receipt of your bill.

Delinquent Accounts:  If you are having difficulty paying your water bill you may be eligible to request a payment arrangement. The District shut off 54 accounts for non-payment in 2024. See our Discontinuation of Service Policy. 

Returned Checks: Checks not honored by the customer's bank are subject to a $56.00 service charge for each occurrence, regardless of reason, applicable to physical checks, e-checks, and automatic recurring bank draft (checking) payments. In the event of a returned check, the District will not be able to accept check payments from the customer for one year.